7 Expert Recommendations for Choosing a Security Provider
When it comes to securing your home or business, choosing the right security company is crucial. With the increasing number of options available, it can be overwhelming to know where to start. Many companies promise advanced technology, the lowest prices, unbeatable customer service, and unparalleled protection, but unfortunately, not all of them deliver on their promises. Some even rely on misleading advertising or inflated claims to lure in customers. So, how do you navigate through the noise and select a security provider that truly meets your needs?
The Pitfalls of False Claims
One of the biggest challenges when selecting a security company is the prevalence of false or exaggerated advertising claims. Some companies tout “24/7 monitoring,” but when you dig deeper, you find that their monitoring service isn’t as robust as promised. Others may claim to offer security officers that are highly trained or prior law enforcement, but in reality, their officers have received little or no training and very few are actually prior law enforcement officers.
False claims can be particularly dangerous when it comes to security, as they can lead to a false sense of safety. For example, a company may boast about having “the best or lowest” cost but fail to mention that they have issues in adequately staffing your needs as promised. Similarly, some may claim to offer “unbeatable” response times, but in practice, their dispatch teams are slow or unresponsive.
How to Vet a Security Company Effectively
To ensure you’re choosing a trustworthy security provider, here are key steps to take when vetting a company:
1. Research and Read Reviews
Start by researching the company online. Look for independent reviews from trusted sources like Trustpilot, or Google Reviews. Customer experience can give you a realistic view of how a company operates and whether they live up to their claims.
2. Ask About Specific Features
Get clarity on what exactly is being offered. If a company claims to have “prior law enforcement” on staff, ask for specific details. How many prior law enforcement officers are currently on staff and how many will be assigned to your needs? Ask for the resumes and background checks for those assigned at your facilities. Make sure that you understand what their process will be when there is a failure to have the contracted number of officers on site at each post, each day.
3. Check Accreditation, Licensing and Insurance
A reputable security company should be licensed by state or national regulatory bodies. In Michigan, all security providers are required to be licensed with Department of Licensing and Regulatory Affairs (LARA). By going to the LARA website, www.michigan.gov/lara and searching for the security provider you are considering, you can ensure that they are in compliance with State Law, and that the company adheres to industry standards. You should also request the prospective security providers certificates of insurance that include general liability, vehicles, cyber, and workers’ compensation.
4. Request a Site Survey
A good security provider will offer a comprehensive site security survey to assess your unique needs. They should provide personalized recommendations based on your property’s layout and any specific security risks, rather than offering a one-size-fits-all solution.
5. Compare Prices, But Beware of Low-Cost Options
While it’s tempting to go with the cheapest option, remember that security is an investment in safety. Low-priced plans might offer less reliable staffing and equipment, or an overall subpar service. Instead, focus on value — compare what you get for the price and ensure the company offers a good balance of quality and affordability.
6. Evaluate Customer Support
Test the company’s customer service by calling or emailing them with questions before signing a contract. A trustworthy provider will be responsive, transparent, and willing to address any concerns you may have in a timely manner. If they fail before they have a signed contract, just imagine what the service will be like once the contract is signed.
7. Review the Contract Carefully
Before committing, carefully read the contract, especially the fine print. Look for hidden fees, long-term commitments, and cancellation policies. Some companies lock customers into lengthy contracts with steep cancellation fees, so it’s important to be fully informed before you sign anything.
Conclusion
Choosing the right security company requires more than just trusting flashy ads or catchy slogans and claims. By conducting thorough research, asking the right questions, and carefully reviewing the company’s offerings, you can avoid falling victim to misleading claims. Take your time to find a provider that not only delivers on its promises but also offers the best protection tailored to your specific needs. Your safety and peace of mind are worth the extra effort.
Author: Michael Morgan MA. CPP. CPI. Doctoral Candidate
Teachout Security Solutions Corporate Compliance and Training Manager
