Teachout Tips: A Retail Security Checklist
Through the Eyes of Our Officers
After going through state and federal background checks, new officers begin two days of orientation training, which includes basic security knowledge, policies, laws, pre-escalation, physical management components, and more.
Once that is completed, additional on-the-job training with a supervisor is provided. It usually includes a walk-through of the property for the responsibilities needed at the specific location where they will be working.
From Your Vantage Point
Here are five specific steps to ensure proper protection and safety in a retail environment.
1. Follow a Routine
Start shifts at least 15 minutes before the store opens by checking that all doors are secured and to make sure locks haven’t been tampered with. A walk around the outside perimeter to make sure there isn’t anything out of the ordinary, such as people walking around, or cars parked unnecessarily.
2. Make our Presence Known
It’s important to make people know you’re there and alert. They may be less likely to try and steal any items. It also lets people know there is someone watching everything, including them, without being too aggressive. If possible, opening and closing doors for each person and being seen by all customers is best practice which diminishes any other distractions.
3. Observe All People Very Closely
Learning how to detect potential threats can often come in the form of very small signs around a person’s body language and facial expressions. Many people can’t stay calm when they are up to something. Are they looking around? Where are their hands? Fidgeting with their waistband, pocket, or purse could signal the presence of a firearm.
4. Look for Specific Actions
Pay attention to people with their phones out and what they may be doing with them. When a large group of people walk in together be extra alert. People who do smash and grabs usually bring something with them. Self-checkout lanes in particular are becoming more susceptive to theft than ever before.
5. It Takes Communication Skills and Patience
There are situations when you should jump right in, but most of the time, you need to assess the situation and be patient. If needed, offer your help and approach the person in a calm and conversational tone. Showing empathy is key as you diffuse any agitation and speak with them while you further assess the situation.
Good observational and communication skills translate into more successful interactions on a daily basis. Most people are good, but some just might be having a bad day. Initiating positive contact early with people is a viable strategy to improve customer service and reduce incidents.
